Rent-A-Center

The wood holding the mattress doesn't hold very much without warping. Customer service people came 2 days after they said they would and they didn't fix a single thing. They didn't secure the pieces of wood they did change and the frame still came apart. So not worth the money!

They fkn. Suck. Especially BRIDGEPORT OHIO STORE. TELL YOUR PRESIDENT I SAID SK MY DK, BETTER YET TELL HIS WIFE AND DAUGHTER TOO.

The Rent-A-Center at 179 market Street in Paterson., Are short-handed on workers. But the young man and lady that worked at worked hard on satisfying me as a customer even through many unanticipated problems they still delivered the product to me as promised. I went from thinking I was not going to be satisfied on receiving my purchase to very satisfied due to these two workers persistent attitude of satisfying the customer. I feel like all them at least to mention them in this message.

Paul and Amber has great to work with. They treat you as family and go above and beyond to make sure you have what you need and completely happy with the purchase. They have always been willing to help me with any situations I have. This is the only R-A-C I will do business with. They have or can get anything you need. Please go visit them for anything you need

Guess what picture I ordered online and which one I received. Human bodily waste stains on every cushion both sides. Compton store employee (Manager) told me I should have called to check. It's my fault I got a street corner sofa from RAC. Is not the purpose for online buying is to avoid the call or human interaction?! Wtf

Rent-A-Center is one of the worst companies to rent from. I would never rent from this company again. The Orlando store on Orange blossom trail is the worst store I've ever seen. The store manager does not care about his customers and the staff are rude. I purchased a washer and dryer whirlpool and paid it off early and within 30 days the dryer doesn't work anymore. The store manager said to go to the warranty company but I think the store should take care of the problem since I just paid it off early and he switched out dryers right before I paid off my original dryer. So I do have somebody else's merchandise instead of my original that I purchased over a year ago. The store wouldn't even help me. Said they only have one truck and they have no dryers in the store. Yeah right. Don't ever rent for Rent-A-Center again. They're a rip off and they don't care about their customers. They just want your money.

Do not ever support this disgusting compnay. They would put people in jail for not paying thier rent to own products. First of all they are overcharging. Sevcond they have insurance to cover the things that is not receoved. Third if they do get the stuff they sell it again so these people are the lowest of the low. Do not ever get anything from them.

I just paid my washer off they were very disrespectful wouldn't fix my lid had been loose since day 1 still is refused to let me keep benefits plus no loss tho I'll never do business with them again this store is in riverdale ga mgr vicki she is the worst

In March of 2023 I got a fridge, washer and dryer, a desk, desk chair and computer. I also got two bed sets, well beds yes sets not so much. The items came and they were not what I had picked out or agreed to, instead of a white princess bed set I got a drab grey kids Jr set, The bed set I picked out was $1100 the one that showed up was $1700, the bed set I picked out was supposed to have a dresser and night stand, and be $1800 instead a huge bed that took up my entire room showed up and it was $3000, I was like where is the rest and they said what rest? That was the first issue. Then the fridge they brought me which was not the one i picked out online either, died in the first week, the second one was ok but smaller yet they priced the same on my paperwork. I returned the bed 3 times until a size I could use showed up. Twin metal bed frames and mattress, still $3000. I didn't sign up for auto pay as I don't like it. They set it up without my permission and then I got hit with overdraft fees for when they pulled the money out of my account the amount was not covered, I called about the beds, the fridge and the billing more than once and all they said was pay more money. $750 for a late payment, $632 for another payment. $180 because they payment was declined. Then the fun started in June I had enough with the store their rude employees and the lack of taking anything I said into consideration. My account was overdrawn by $1700 and then if was closed because 98 further attempts were made to charge me $55, $419,$100, $532 and on and on. All this time they are calling me, my friends and family, multiple times. I returned the items in August as I was out of town from July to Aug. Still, they stopped by my house every day and called me over 100 times. They have been coming by more and more up to 3 times a day and they are parking at the end of my street waiting for me to get in my house form the store and then coming by. That is Stalking!

Went in and the guy was not help full at all
All he could say is 1 to 6 weeks for delivery
I went to Aaron's and getting what I wanted tomorrow
I will drive to SanAntonio to get better customer service or just lose my credit I have
Big city attitude
Houston is much better and nicer
They should shut this place down
Looks nasty inside

I have been a long term customer with rent a center and have had tremendous help from Rachel at our local rent a center in Huber Heights. However, I started having issues with some equipment I have in contract with and had to deal with Nick when I called into the store. Every encounter I've had with Nick during this rental path I am on he has always been aggressive, rude, and miserable. To the extreme I predominantly only deal with Rachel but was unable to today. He was unsympathetic to my issues and got upset and not seeming to be helpful. Seeing we were conflicting we requested to speak with Rachel or anyone besides him and he refused. We had to disconnect the call and call back. We spoke with Rachel who assisted us with our issue. Nick has always been a non-people person ask for Rachel. Not sure his role in the company but he isn't very professional.

Manager doesn't listen to what you tell him and does whatever he wants. Withdrew money from my account after I clearly had them pick up furniture and advised them to close my account
I will advise everyone I know not to do business with the criminals. I found out other complaints from friends about the same thing. I have filed a police report and am willing to take them to civil court.
GOOD RIDDANCE RENTACENTER

They never on time or don't do they job. Like how do I supposed to lean then. Guess she got another person.

Rent a center in pa ripped me off 160.00 Dollar's and it's been four months this day I've been fighting to get my money and when I call Steve can't talk to me he's busy or he's not there this is really sad how they screw people over will never deal with pa rent a center again I bought a TV off of them and they even took my last payment n they said they stopped it because they we're going to take that money and put on the TV and credit me the rest and still nothing

I bought 3 mattresses from rentacenter. I was late on a few payments but did make my payments. Employees would come by my house at all hours until 915pm asking for money or the merchandise back. Sue me for the merchandise legally, don't come to my house. If you have ANY other choice of companies to use, please do. Don't use rent a center. The quality of their merchandise is poor and you will be harassed even 2 days BEFORE my payment was due, I would receive calls and texts all day long. Even when I tried to make payment arrangements, employees would say no. Why bother?

Burleson rentacenter is the best! I just got off the phone with Sam and helped me no problem! I wasn't able to pay it until Wednesday and he understood completely. He was the nicest guy I've ever met. Thank you so much for being so generous with me!

I have been along time renter now with RAC on Clarksville st in Paris Tx.The last couple of months have been difficult for me, especially with all of sudden being unemployed.Needless to say Vanessa's crew, Jazz and Brandon reminded of an option i had by purchasing the extra benefits option for $3.99.It has and they have helped me tremendously.I won't go into exact details but I've got some breathing room now and i got to keep my items.One last thing,i ended up with 2 flat tires on my Nakto, limped it over to RAC where Brandon met me,looked at the situation, put in a work order to fix my ride and promptly let me go home on another.Those young men and women at our RAC are freaking 5 star. Thanks

Only use them if you literally don't have any other option. I myself needed a bedroom set for my daughter and a dining room table so we could eat at the table together and stop eating in the living room. My payments for both are $112 bi-weekly. Iv almost been paying that for a year and still don't see the light at the end of the tunnel. My daughters bedroom night stand has a huge missing piece and at the time I was so desperate and only got a half of payment off of ONE time. Now looking at the whole situation, I would have never settled. Especially because of all my hard earned money going into this and a corner of the table is gone. Doesn't quite do justice. Anyways DONT GO THIS ROUTE IF YOU DONT HAVE TO.

Jau is doing my life easier and satisfied disable and in wheelchair it's make easier for meand the staff is so happy to work hep me thanks

Merchandise is cheap not worth the price you pay. Rude employees. Can't understand how this company is still in business!

I have been purchasing from RAC for years! Today I called to make a payment. The guy that answered, David NEVER can give me an accurate pay off amount. It always varies! I ended paying off a purchase than making just a simple payment! Because they don't seem to be SMART enough to explain anything or can figure out what the exact pay off is! They females there are ALWAYS SUPER RUDE TOO! I AM OUT $450 when I only intended to pay $199!

The employees and store manager at Rent -a-Center at the Beckman shopping center are totally unprofessional! They're extremely rude. Unfriendly. The store is always dirty. None of the employees working there including store manager have any knowledge what so ever on the products they carry and sell! They try to make you pay two payments a month on the item you purchased from them. By staying that the payment didn't post! I just releasely leased an Men's electric mountain bike for my husband from them. Big mistake. They have my account so screwed up it's not funny. They took out $117.99 from my bank account on July 1st for my July payment. According to them the payment never posted! All tho my bank statement plainly show's that they took the my out through their payment system on July 1st! I have talked with both Rent -a-Center and their corporate office about this situation concerning my July payment. They were both extremely rude to me! Refusing to believe that there might be an issue with their payment system! Once they but the money back on my debit card they can have the item back! I want ever buy anything from Rent -a-Center again! They're an bunch of rip off scammers! If you don't want to get ripped off on your payment history with this company. Stay completely clear of this company all together!
Sincerely,
Brenda Goodwin

Rented washer n dryer from rent a center over 6 weeks ago. Dryer was broken, replaced it a couple days later, but after a couple loads, washer didn't work right. Called, left messages, was told repair man was coming (2 weeks ago), been paying on items whole time and can't use them. Dryer is no good without washer. Completely fed up, but they have time to blow up my phone with ads...I stopped my auto pay, perhaps now I'll get their attention. If your looking for quality and/or good customer service, my advice is to save yourself some frustration and $ and look elsewhere. Have a blessed day!