Melanie M.

I have been a long term customer with rent a center and have had tremendous help from Rachel at our local rent a center in Huber Heights. However, I started having issues with some equipment I have in contract with and had to deal with Nick when I called into the store. Every encounter I've had with Nick during this rental path I am on he has always been aggressive, rude, and miserable. To the extreme I predominantly only deal with Rachel but was unable to today. He was unsympathetic to my issues and got upset and not seeming to be helpful. Seeing we were conflicting we requested to speak with Rachel or anyone besides him and he refused. We had to disconnect the call and call back. We spoke with Rachel who assisted us with our issue. Nick has always been a non-people person ask for Rachel. Not sure his role in the company but he isn't very professional.