We have been ordering many items through Chewy for years now, and we are also on the automatic shipment for our orders which has been extremely helpful. What impacted my wife and I most is the arrangement of flowers received within one week of putting our 11.5 year old Weimaraner down (See attached photo). We are not sure who Elizabeth is at Chewy, or how Chewy found out, but we will always order from Chewy just from this one amazing experience. Thank you Chewy