Bruce A.

Got a Gerber knife as a gift a few x-mases ago, the lock blade function didn't work. I put it in a drawer and forgot about it. Came across it a few days ago and contacted Gerber about getting it fixed/replaced. They said to send them a photo of the knife (why?), we'll look at it, and send a shipping label to you if it seems justified. They sent back a form letter telling me to ship it at my expense and they would ship it back (repaired, I assume) at theirs.
The knife NEVER worked, I NEVER used it, why should I pay anything to have them repair something that was not my fault? Doesn't make much sense to me. Zero-star rating for Gerber.