Bruce G.

I don't normally write negative reviews. However, in this case I felt the need to do so. I used this site to rent a car on 3/9/24. My flight was scheduled to arrive at 2:00 pm. We arrived 1 hour late. My first surprise was that I called the phone number I had to listen to a recording telling me that I had to find a shuttle bus in order to get to an offsite facility. That took 45 minutes. When we arrived, there was a line of people being told that their car was not available with no help finding another one. I got up to the counter at 4:05 and was told that they did not have my reservation. The gentleman behind the counter looked at my paperwork and determined that my reservation had been canceled because I was more than 2 hours late, Keep in mind that this was a prepaid reservation. I was willing to take any car they had. Turns out they didn't have any cars available for anyone. I had to go across the street to Sixt car rental where I was able to get a car at an additional $200.

When I contacted About this I had to jump through several hoops in order to get my prepaid amount refunded. This site is just a broker and has no connection to the car renters or any ability to fix a problem

Needless to say, I will not be using this company in the future.