Debbie S.

I recently booked a rental car with thrifty thru autoslash. I did prepay and whe nIgot to the rental counter, at the correct time, I was told they didn't have and vehicles and it would be a wait and at leas 45 minutes or longer and could not guarantee. I contacted autoslash as per directed by thrufty and was told via email that I had to provide any documentation from Thrifty on their letterhead. At the rental counter they barely had staff working and iwaited on line for almost an hour to even get to an agent at the counter. I was told pretty much too bad by autoslash. I understand the cancellation policy but ths was no fault of my own as the customer and autoslash and thrifty should take that into consideration. I do not reccommend thrifty/or autoslash