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I was locked out of my account. I went to customer service but could not get anything other than a robot who could do nothing. I created a help ticket and ONE WEEK LATER I got an email from someone or thing posing as a human offering to help. He told me to clear my cookies and cache but that did no good. When I tried to respond to him, I just got sent to another robot. This is probably the worst experience I have ever had with a genealogy site. It's unbelievable! Ancestry has a newspaper site that works fine.
Bruce M.'s review of NewspaperArchive earned a Very Helpful vote
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Hello Bruce, we apologize for the delay in our response! We experienced a technical issue and were working to have a solution put in place, with our response intending to provide further assistance. We do not provide live support at this time, with email support being our primary source of assistance. Our automated support online is more so intended to get you in contact with our customer support and to provide assistance with a variety of basic queries and issues. We sincerely apologize for any frustration we caused for you and we're happy to continue assisting you via email if you're interested.