I read with concern all of the negative reviews but took a chance and ordered a watch from them any way as they had the item I wanted at a price at least 15% lower than anyone else. I am a domestic purchaser and saw that a number of the negative reviews were from international purchasers. I promptly received exactly what I ordered in brand new condition with the manufacturer's warranty. They provided e-mails confirming the order and the shipping information. My expectations for product and service were fully met - 5 stars.