I was a customer of Sirius XM for 2 or 3 years or better up until this last week. My car finally died and I had to get a new one.They hounded me for 6 goddamn dollars. I explained the situation to them. They were going to switch me over to the plan just for the app. The first woman I talked to was the only one that knew what she was talking about. She is the one that let me know about the 499 plan. I explained I lost my debit card and I could not pay them until the 1st of June. Which Is 2 days from Now as of the writing of this. She notated my account and while I was talking to her, another one of their customer service people called me. I explained to this extremely rude woman what was going on, and that i didn't need to talk to her because it was being handled right as we spoke. She just kept right on reading the script that they are apparently supposed to have. When I did not want to listen because I told her I was talking to another serious x m employee, she hung up on me. After that I thought everything was straightened out. Then, I get a call from a third x m employee. He apparently could not understand the simple plan that we worked out, that I lost my debit card, that I could pay it on the first. Bear in mind I said that was two days from now. These people either do not notate their accounts when they talk to people or just do not pay attention to them altogether. I had been a loyal sirius x m listener. Come the first even though it costs a little more I will be a youtube customer. Should you decide to sign up with sirius x m, I would advise talking to a supervisor. Truth be told I don't know if they're any smarter either, but i don't forsee them getting any better. When your probationary period is up, They jump your bill to over twenty dollars. The radio was nowhere near worth that price. I do not forsee going back. They would have to wow
me with a bill and they would have to keep their word and they certainly would have to improve their customer service, which I would give a zero star if I could. But I will tell you what's going to happen. In about 3 or 4 months they will offer me a deal to come back. Which will immediately go into the circular file. It just blows my mind the miscommunication that they have. They play the same songs over and over again too they tape their shows and run them in different time slots during the week. You could almost predict the order. So let the buyer beware.