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Verify visa got involved and made this sale VERY difficult to complete
* Tire Rack attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought a Helmet, they sent a helmet that was mismarked from the factory, they refunded only Half of my money $120 restocking fee for something that needed to go back to Nolan helmets.
Would not return phone calls (4) or emails.
FIND YOUR GEAR SOMEWHERE ELSE!
**************814
Cadet G.'s review of Mc Powersports earned 5 Very Helpful votes
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Buyer did not like the size / fit of the helmet. As we explained to the buyer all helmet makes and models fit differently (even those of a brand you have purchased or worn in the past). We offered to help buyer with a size exchange or a return. We returned all buyer emails and provided the buyer with an RA # for return (what he choose) and our policy conditions required for the item he wanted to send back (item must be in new condition / not used and include all factory tags / packaging etc...). Helmet was inspected and it was not miss-marked as he claims (we matched it up to several others of this model and everything was normal). Buyer sent back a helmet missing the protective shield clings, tags were detached, it smelled like smoke, scratches on the shield, it had hair in the liner, and a few stone chips on it. It is oblivious the buyer used the helmet then tried to return it as new. We processed the return in accordance with the marketplace policy (per their instructions) for when a buyer returns an item in this type of condition. He was reported to the marketplace for how he sent this back and for the threatening messages he left on our voicemail (this is why we did not return his last phone call). Buyer tried to strong arm us and made threats, but we refuse to play games.