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I was told my part had been lost in the post. I asked for the tracking number which would prove that on 4 separate occasions, no one ever gave it to me. I was told I couldn't have a replacement as they're "out of stock". They are still listed on the website and in stock... My theory is that they didn't have it and that they pretended it has been lost to save face. If they weren't the only company with the part, I would have shopped elsewhere!
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I ordered a fridge door shelf in July. They didn't have it in stock but sent me a weekly message...
