Carla F.’s Reviews of Cupshe & more

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Cupshe

Women's Clothing

“Long wait”

2/16/23

Verified purchase

I love ordering from Cupshe. They have beautiful clothing and swimwear to choose from for very affordable prices. I typically would place an order every month sometimes twice in one month. However, the past few orders I placed the delivery date was really long. I've waited for my packages to arrive for than 14 business days. Especially when I've chose 5 to 7 business days. There often isn't any information available for tracking. Orders sometimes take more than the 14 days which can be very frustrating. I've got a few items in my shopping bag but not sure I wanna wait three weeks for my order.

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Helpful (2)

Thank you

Amanda D. – Cupshe Rep Over a year old

Dear Carla, we are very appreciative of your recognition of our products. This is incredibly helpful and we would like to make things right. However, we are sorry to see that this experience did not meet your expectations.
Firstly, we have reviewed your last 3 orders, which are placed in September and October. And you choose Standard Shipping which costs 10-15 Business Days for all 3 orders instead of 5-7 Business Days as you mentioned. Meanwhile, all of the 3 orders were delivered on time. Please kindly note that All of our items have a processing time that is shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays.
Secondly, since your previous orders were shipped out from oversea warehouses, the tracking information will not be updated until they arrived in your country. It still takes a few days for the shipper to update the tracking status online. Therefore, you may unable to track the parcel at that time. Anyway, the shipping time frame is valid regardless of the tracking site updates and availability.
Besides, we have optimized the logistics. There are 2 kinds of shipping methods from our website now: Expedited Shipping(5-7 Business Days) and Express Shipping(3-5 Business Days), both of them won't take longer than before.
Lastly, we have sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.