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Sent a request to return an item that did not meet my requirements. Received email saying the customer service group was very busy and would need 3 to 5 business days to respond. Three weeks later no response. Phone message was not returned. Furniture might be okay but don't use if you want service.
Tip for consumers:
Don't expect service once items are ordered
Products used:
Outdoor bench
Carl G.'s review of Polywood Furniture earned 2 Very Helpful votes
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