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Carl J.

Contributor Level

Total Points
80

1 Review by Carl

  • Cover & All UK

8/1/21
Verified purchase

Ordering was easy, followed instructions in providing measurements, a little slow to arrive but no follow up to ask if everything was OK after cover arrived. Cover is a little too short all round the bottom so doesn't fully cover the oven when it rains. I can live with but add 2 inches to height if your pizza oven sits on stand.

Reason I chose this business:

None of the garden centres seem to offer generic pizza oven covers any more so I searched internet for fitted options - Cover & All was fairly high up on search results, looked OK so I decided to place order

Reason I chose this product:

Seemed a simple process to get a bespoke fitted cover at a fairly reasonable price.

Quality
Thumbnail of user nishants25
Banner B. – Cover & All UK Rep

Carl, we sincerely regret the disappointment caused. While we are sorry to have missed following up about your delivery via our support channels, we tried doing so by soliciting this review to gain an idea about your satisfaction and we are happy to have received a candid reply. The pizza oven cover was manufactured slightly shorter in order to allow sufficient room for airflow and avoid any unnecessary condensation on the inside as otherwise, it would damage the pizza oven equipment itself and /or the cover both.
We hope this information helps answer your question. However, if required, you can drop in an email to our complaint's team at feedback@coversandall.com for a further discussion about this order. Regards

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