They currently have a 'F' rating from the BBB.
Their return policy state "ALL RETURNS ARE PROCESSED AS STORE CREDIT - NO EXCEPTIONS"
Also on their website
"Return Fraud -...- including the use of threats (such as leaving bad feedback,... Example: a buyer receives an order and is not happy with it - the buyer then demands a refund (instead of the required return terms and policies applicable), or threatens to leave bad feedback or dispute the charge - this shall constitute buyer fraud and is subject to the $150 penalty and all related costs. Such action also constitutes a criminal offense, and may be report as such to federal or local law enforcement if needed... These actions described, again not only constitute buyer fraud and return fraud, but also constitute a criminal offense.