Carol S.

I have a Bronze plan with KP. They are not interested in your healthcare, it is merely a business doing its best to screw you, the patient, out of as much money as possible. It is obscene that I have paid over $7500 this year for "health insurance" and the only treatment I've received is one free flu shot. The state of healthcare in America is atrocious. All health insurance companies need serious regulatory changes. KP, Lifewise, Regency, Molina, they are all a big scam it is endemic and everyone knows it.

They are uninformed, rude, unhelpful, and unprofessional. I could hear them gossiping in the background of their call center while my rep ask me all the questions they could use to steal my ID - SSN, birthdate, financial and past work history questions. SO unprivate! I accidentally cancelled my current health and dental insurance in trying to select new insurance for 2020, called them to ask if they could undo it. I spoke with a rep named Damien who could not give his last name, but then ended up trying to enroll me for 2020 instead of reinstating my insurance for 2019. I was disturbed he said, "Can I have your approval to submit your e-signature for this insurance application?" Uh... what? Why is he even trying to do that? All I wanted them to do was uncancel the cancellation I'd made from clicking on their website buttons! I had an amazingly difficult time trying to tell them I do not qualify for any benefits. I gave up and hung up after listening to insults from Damien about how dense I was. I then received a letter from DSHS stating that "someone from WA Healthplanfinder" reported me as disabled, and WA Healthplanfinder sent me a letter stating I was qualified for Medicare! I emailed their customer support at wabexchange.org to say this is false and have not heard back. This is blatant malicious misuse of my personal information and I have submitted a complaint to the WA state Office of the Insurance Commissioner's office. This is a healthcare marketplace that should NEVER be used by anyone who does not need any benefits, because they will try to FOIST them on you to the point of committing fraud in your name. Incredible! I should not have to go through this flimflam agency to obtain private pay health and dental insurance. Their practices are unscrupulous and corrupt. I cannot contact insurance directly now that I've bought through them - I have to GO through them and they have abused my trust, as well as have no health insurance through the end of Dec 2019. All I tried to do was reinstate my insurance from the cancellation, and they were NOT helpful and in fact abusive. They clearly could care less. It is especially infuriating as I do not qualify for ANY benefits from Obamacare or premium tax credits, and they wouldn't believe me!

I used them to order food from a new nearby Ethiopian restaurant. It said order status processed. I waited an hour for a 35 min estimated delivery time, and tried calling the restaurant first to confirm the order was ready, but their voice mailbox was full. I then took 10 minutes driving time to go pick up my order. When I got there the staff was confused they never (apparently) received order, and even said one of the items I ordered wasn't even available (although it was on the Eat 24 menu). I went home, chatted with LiveChat, who were slow to respond and not very sympathetic and grudging about giving any credit for my troubles, aside from a snide "Oh my that's terrible." They cancelled my order and I received a note it would take 5 business days to refund my credit card. Blech experience all around.