Carolyn L.

I asked to move my stay because my daughter's father died. I was flexible on the dates, because I understand it was late notice. I did not ask to cancel, or for a refund, and I was flexible on the dates, because I understand it was late notice. All I received were cookie cutter responses of no. I didn't want to cancel, I simply could not be there because of a family funeral, and there was zero willingness to do anything. I will never book anything that goes through this company again. And based on their reviews, people on the ownership side of this transaction aren't really happy either.

Horrible customer service. Make one error and they lock you out of the game that you bought a month ago for a year. Basically, they steal. When you try to talk to someone, you just get told that there's no help. Will never ever buy from this piece of crap company again.