Casandra W.

Rarely do a write a negative review but at the cost of $1,750, I contacted the company. I needed replacement covers for the (7) deep den beds that I have and the website kept stating out of stock. I kept waiting patiently, and thinking they would return eventually due to the lead time of supply chain issues. Finally, I contacted the company and learned that covers were not only out of stock but discontinued! Couldn't the website state this? I WAS a loyal customer, have seven large/xl deep den beds and have gifted four. Obviously, I really like the quality and look. The company's fix: a bottom cushion only cover in black but the gray or black dog bed is still visible. The rep could care less that I had seven beds. My choice: live with the non-covered dog beds or buy new ones with covers from another company. I chose to buy new ones from a different company. K9 Ballistics lost a loyal customer today.