I placed an order on 11/22/18 because they're website stated that if your order is placed BEFORE 11/25/18, you will recieve your items in time for Christmas, which I'm realizing is completely false. Currently, my order status still reads: unfulfilled. They have also charged my credit card already, which I don't understand because they haven't even started making the blanket. Their website also states that within 5-7 days, you will receive a proof of your artwork before it is printed. I never received a proof, however I did receive an email from a personal account on 12/07/18 stating that they have not been able to start my order because I requested for the full body of my dog to be on the blanket, but didn't pay for it. Before paying the $7.50 fee, I went to look at my order confirmation email from 11/22/18 because I thought I already paid the full body fee. The confirmation didn't detail that charge, so now I'm not sure if I really did forget or if I got scammed even more. To make matters worse, their site also claims that a percentage of their net profits goes to family run non-profits for pets. This was another selling point for me, and unfortunately, I'm now finding it hard to believe. To ask for a refund, I DMed them on Instagram, messaged them on Facebook, and contacted them through their site. I'm also going to try emailing the personal account that requested the full body charge. Most other reviews have stated that they take a long time to reply, so we'll see what happens. Also, did anyone actually receive their order?