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Cassidy H.

Contributor Level

Total Points
81

1 Review by Cassidy

  • EastEssence

9/25/23
Verified purchase

I selected two outfits from the website. Both were shipped and I was excited to receive them to wear for formal events coming up in the near future. When they arrived I noticed one of the pieces was NOT what had expected to receive. It was advertised as a navy blue outfit. The color was in the title, was shown in the photos and was on the packing slip. When I opened my package I found a pink colored outfit in its place. I immediately messaged customer service and asked for a refund if I were to return it. They granted the return request but that's not where this ends. Uzma, the customer service representative, continued to tell me after I questioned her that I selected the pink color as shown on my order confirmation. I went back to the website to order this piece again and NO WHERE is there even an option to select a different color. She then became defensive when I mentioned this is a form of false advertising. Things are still not resolved. I will not be buying from them again.

Products used:
Lavender outfit

Service
Value
Shipping
Returns
Quality

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