First year was wrong size, still had to pay for both since the returned one didn't make it to them, lost somewhere supposedly. So thought ok will give them a try again but this year I didn't even get the correct costume. Ordered the men Witcher costume and was sent some girl aliens thing. When I contact them all I get told is sorry we have sold out of that one in the size! But we are sending you a return label for the incorrect one. Now have to pay a different company extra shipping to get in time and am pretty sure they will "not receive the return item" do not use them! Calling my credit card company and letting them know so I can discuss making sure they don't give the company the money! Ridiculous and not cool!
Hey Catherine!
I'm so sorry about this, if you can send me your order number I will make it right.
Thank you,
Justine
Customer Service Manager