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Catherine B.

Denver, United States

Contributor Level

Total Points
81

1 Review by Catherine

  • HalloweenCostumes

10/22/23
Verified purchase

First year was wrong size, still had to pay for both since the returned one didn't make it to them, lost somewhere supposedly. So thought ok will give them a try again but this year I didn't even get the correct costume. Ordered the men Witcher costume and was sent some girl aliens thing. When I contact them all I get told is sorry we have sold out of that one in the size! But we are sending you a return label for the incorrect one. Now have to pay a different company extra shipping to get in time and am pretty sure they will "not receive the return item" do not use them! Calling my credit card company and letting them know so I can discuss making sure they don't give the company the money! Ridiculous and not cool!

Tip for consumers:
They really don't care if you get what you want or not! 2 years in a row now. Shame on me for expecting something different!

Products used:
Never got the right costume this year so no product was used

Service
Value
Shipping
Returns
Quality
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Halloween C. – HalloweenCostumes Rep

Hey Catherine!

I'm so sorry about this, if you can send me your order number I will make it right.

Thank you,
Justine
Customer Service Manager

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