Cat H.

My package arrived at Yodel's depot on 22/5. On 23/5 at 1.30pm Yodel's tracking updated to say it was out for delivery. I rearranged my afternoon and waited in for Yodel to arrive. At 3.30 Yodel's website updated the status of my parcel to reflect that Yodel had called at my property but I wasn't there, and that Yodel had left a card.

Except I was at home, nobody from Yodel knocked or buzzed or rang, and there was no card.

Twelve days later, Yodel have still not delivered my parcel. Yodel's tracking shows the parcel status as "in transit" as of 29/5. I have made one phone call to Yodel, had six online chats with Yodel's chat-based "customer service", emailed Yodel's social media escalation team as Yodel requested after I left Yodel a bad review on TrustPilot, and at the request of Yodel's Twitter account, sent Yodel a Twitter DM which Yodel have not answered despite my sending it to Yodel six days ago and chasing it with Yodel once a day since then.

Will be in touch with the Ombudsman. For anyone else considering contact retailadr dot org dot UK slash delivery-couriers

I placed my order 15 September. It's now 20 November and I still don't have all of it. The items show as in stock on their website. I tried contacting them h s the online help chat, the person on the other end spelled my name wrong despite it being right there on the screen. I contacted them on Twitter it took two weeks for the initial response and ever since then I have been promised answers (and my stuff!) and had neither. I just had to open a PayPal dispute to try and get some of my money back.