CATHERINE H.

I ordered a mouthpiece January 7. It is now June. I have reached out to their customer service trying to find out what is happening and it's obvious at this point this is a complete scam:
1/7 I ordered the item.
1/23 I emailed to find out why it had not arrived. I got a response from Dean in customer service stating we should receive it in two weeks.
2/24 I emailed asking for an update on what is going on.
2/24 I received a response again from Dean stating it "will ship out the minute it arrives"
3/7 I emailed asking for an update on an ETA. No response.
3/10 I emailed again
3/14 I emailed again
3/20 I emailed again and then called them at *******907. I was told they "just spoke" to the manufacturer CEO and will be receiving shortly. Again told two weeks.
4/15 I emailed for an update. Dean responded that they just met with the CEO and the product should be in their warehouse "in the next few days"
5/5 I emailed requesting shipping information. No response.
6/1 I emailed again.

Do not buy from them. Nothing will be coming. I'll be filing a complaint with the BBB if I can ever find an actual address for this "business". The lack of a physical address anywhere on their website or email responses probably should be a clue but I missed it. I'd give zero stars if that was an option. Worst online buying experience I have ever had - total fraud.