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Yes they actually LIE and cherry pick the best CDs/DVDs from your package, then tell you these were "missing from your order." This while giving you nine cents for the others. TAKE PICTURES of your package, they are nothing but liars and thieves!
Ordered T-shirt Dec 6, it wasn't even SHIPPED OUT until Dec 28. Arrived Monday Jan 3. Merry Frickin Christmas! Was never sent any email confirming purchase or with tracking number. You can't blame this one on the post office! Customer service is developmentally disabled. When I asked why it took them over THREE WEEKS to even get the thing in the mail, I was told "there were a lot of delays unfortunately."
Tip for consumers:
Don't order anything at Christmastime unless it's before Halloween!
Products used:
T shirt
Shipping way too expensive. Nearly did not order (not that you care)
Liked the clothing. Hope it isn't cheap stuff from CHina!
* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
These clothes take 4 weeks minimum to get here from China. They are horribly cheaply made, like kids' Halloween costume material, and look NOTHING like the pictures. The sizes are all wrong, so none of them fit. And just TRY to return them, if they even do let you, they will LIE and say they never got the package, even if you SHOW THEM the tracking information!
Clothes take at least a month to get to you from China. Clothes are of flimsy, cheap material, and look nothing like the pictures. Sizes are all wrong too. Then when you try to return them, they LIE and say they never got the package!
"Dear Cathy,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
If you have returned your order, when we receive your returned package, we will exchange or process the refund for you.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We are always happy to assist you.
Best Regards
Dresslily Customer Service"
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"Dear Cathy，
Thank you for your review.
We regret to hear that you have the quality issue.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
If your returned package is delivered to us successfully, we will exchange or process the refund for you.
Please kindly send us your correct order number.
We will try our best to help you.
You can also email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service"