Many times the items are not what the picture shows or description says. Other items say not tested so you can be buying piece of crap. The staff can be snarky and unhelpful and many of the homes there is no staff as the seller is doing the work, how do you get help if item is not right, and some homes are disgustingly dirty. There is a small window of time to ask for refund, but if you miss it due to illness or anything they tell you too bad. I have purchased many times and its hit or miss what you get and recently I have been very dissastisfied by the false advertising and lack of help by MaxSold!