C C.

I ordered a freshwater goby and 6 panda cory around June 22nd. The goby arrived on time and in good health. However, the pandas were delayed. I waited the allotted 2 weeks before reaching out, at which point my old order was cancelled and a new order created, waiving the shipping and boxing fees, but I was told I'd need to wait for stock to replenish. Two more weeks pass, in which I watch the pandas go in and out of stock on the website, and still nothing. Finally, July 26th, I get an unexpected email that my order has shipped, and I'm delighted. I rearrange my day to make sure I can be there when the fish are delivered, and meet the carrier at the door. 4/6 were dead when I unboxed them. Not just dead, largely decayed. I don't believe they were only in their bags for 24 hours. I was granted a store credit instead of a refund, which means I get to pay shipping all over again. Overall extremely disappointed and will not shop here again.

Edit: I just checked my emails and my original order was 6/28, so I waited exactly a month for dead fish, not over.