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Sharon H.

Contributor Level

Total Points
80

1 Review by Sharon

  • LiveAquaria

2/17/24

My experience with LiveAquaria was not positive. Fish that arrived alive, but sick. (Order number A*******) I am an experienced aquarist with five large tanks up and running beautifully. My experience with other online fish companies has been positive (Aquatic Arts) so I tried Live Aquaria. I quarantined the sick fish and tried to treat the ich, but they all died. LiveAquaria gave me a store credit for three of the nine fish that died because I could not take photos of the other six. They had decomposed to the point of mush. A store credit is not helpful to me - why would I order more fish from a company that sent me nine sick ones?

Tip for consumers:
They do not stand behind their products, i.e., fish that arrive live, but which are very sick are not "materially similar" to what I purchased.

Products used:
Fish

Service
Value
Shipping
Returns
Quality

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