C D.

SEE UPDATE BELOW (extra charges due on delivery): I waited over one week with no communication from Modanisa until I initiated it. They were polite, but had no idea what was in my order despite the fact that I replied using their ticket order. I placed a very large order ($400 USD) and based on their website, I should have received my items in 3-5 days, well before Eid. I assumed since they were a large and well established online store, they would be professional and efficient, but I wish I had read the reviews. I never would have placed an order with them, much less such a large order had I known there was such a problem with this company. I do not want to backbite in Ramadan. This is the least I can do to protect other potential customers from poor service. I am doubly disappointed that this is a Muslim company, which I always like to support. I will add that their shipping charges are obscene. I have never paid more than $25 for overseas shipping and usually with such a large order, most companies offer free shipping, even internationally. I think the shipping charge alone was over $75, but I was able to use a $100 coupon which took away some of the sting of that very high price. I started to worry about their degree of professionalism and customer service when I did not receive an itemized receipt upon placing my order, a detail that is made worse by the fact that they could not even find my order after the fact. If they are able to resolve this issue in a timely manner, I will post an update that reflects what happened. May Allah forgive me for anything wrong I have said and make Modanisa a better company to serve Muslim women.

UPDATE: received all my items, as ordered, after about 2 weeks which is not bad, but I was slapped with an additional charge of $72 due upon delivery without any advance warning. I checked the receipt included in the package which showed that I already paid $98 shipping at the time of purchase. Quite a shock! I had to fumble to find a checkbook since the delivery service could not accept cash or credit card.

I realized what the problem is with this company. They do not provide a simple customs declaration like EVERY OTHER COMPETENT company that does international shipping. Sometimes it's just a simple sticker saying X number of dresses, scarves, books, whatever. Other times, it is a carefully itemized list provided in the address bag that customs officers can easily access to clear the items. Modanisa did NONE of this very basic procedure, which would have saved me a lot of trouble and money.

As a result, my package was held for 3 extra days in a service facility trying to determine if these goods were legal, legitimate and safe to bring into the US. The service facility would not release the items until the company contacted them with further information and then **I** had to pay the charge for the agency that investigated the items, not Modanisa, even though it was their neglect in declaring the items properly for customs that caused the charge and delay in the first place,

I have purchased from MULTIPLE different countries in Europe, Asia, Africa, North America and even Australia. Even countries considered to be in the third world have never been so unprofessional, inefficient and incompetent as to neglect to complete basic international customs and shipping info.

I have literally NEVER been in such a situation where additional charges have been demanded upon delivery, certainly not such high charges.

Modanisa claims on its website to be a top ecommerce company and states specifically that they ship a lot to the US, but their lack of care or experience is evident in the way they conduct business.

It isn't just a European thing either, as I have bought from Germany and UK without ever having to pay extra charges.

I will say that their items are beautiful and appear to be high quality, but they are from outside clothing companies, not a reflection of this seller.

Only after I contacted them a week after no communication, they had to search for my order, which had since been posted, but no notification or tracking number provided to me until after my second message to them.

I will never again purchase from this company. I was at least fortunate to have received my items intact and within two weeks, but all in all, I paid about $170 in shipping charges, half of which were due to the company's neglect. That is unacceptable when they charge so much for shipping in the first place.

Not worth it at all. I hope this review will save someone else the trouble associated with purchasing from this company.