Bead Wax has poor customer service. Their web site makes you think you will get your product in 2-4 days. You get charged immediately, but after 35 days still I have no product. There is no phone number to call to speak with a Bead Wax representative. You get no product tracking number. Email contact just gives you the run around. This is a big scam to avoid based on the fact I am out $81.00 still no product. I can only imagine what refunding would be like if something comes damaged.