Bead Wax

I placed an order online in April. I paid for the expedited shipping. I received an email for saying thanks for my order. No tracking information, and I have sent numerous emails only to get the run around. I will be contacting my bank to fight to get my money back, I spent 185 bucks. I'm pissed, someone needs to be held accountable for this and that site needs to be shut down! Don't buy into the scam!

Ordered one of the kits with my credit card and never received my order nor could we contact them aside from emails and their so called website. We never received any responses after a 3rd email stating that the orders were behind and they would ship ASAP, yet I received confirmation that courier had picked up the product and it will be out or delivery prior to the email they sent saying they are behind on orders, which was BS! Do not purchase as this company is stealing money from consumers.

I purchased a set for 89.99 over a month ago. No tracking number for this product exists. During Covid 19, they have taken advantage of the people, put out appealing sales, and manipulated customers into thinking they hadn't received their product because of the pandemic. No. They just never sent you your product. Ever. Don't buy unless you wanna fight with your bank about a refund. Also shame on whoever is behind that fake company

I purchased a wax kit. Payed $63 and never received anything. After 1 month of placing the order, I contacted beadwax.com and got an email with an answer from "Sarah" but never received my package. This company took advantage of COVID-19 to scam many of us! It's so sad how can someone take advantage of anyone, especially during this hard times.

Same BS happened to me. They took my money, never sent me any product, and have dodged "all" (email address only) contact. I'm shocked at how many reviewers got a response at all. I have gotten no reply to multiple attempts at contact. The website was down for awhile and my emails failed to send, but it is back up now and, I'm sure, collecting more ill-gotten gains. I wish there was something we could do other than telling everyone we know; hopefully karma'll get em in the end.

I placed my order at the end of March 2020. I received e-mails saying my package was shipped never got an email with tracking information. When I emailed bead wax because well they have no customer service number I was told my package got lost in transit ok no problem new package got shipped out on the 4th of June still no email with tracking information still haven't received a package and oh wait it gets better now no ones responding to my emails! Do not buy from this company you will be at a loss email correspondence from May to yesterday below

Ordered on june 8th still havent received anything. Sent out an email july 5th. Still no response. Spent over $80. DO NOT BUY FROM SITE!

Bead Wax has poor customer service. Their web site makes you think you will get your product in 2-4 days. You get charged immediately, but after 35 days still I have no product. There is no phone number to call to speak with a Bead Wax representative. You get no product tracking number. Email contact just gives you the run around. This is a big scam to avoid based on the fact I am out $81.00 still no product. I can only imagine what refunding would be like if something comes damaged.

It's been a little over 2 months and I still haven't got my order. I messaged them the ending of May to inform them it's been taking a while. They replied and said they'll resend it, I waited and never got it. Now I message them every single day for a refund and they just ignore me. They don't even bother getting back to me. I wasted $81 for nothing. Don't waste your time people.

Ordered on May 4, it is now June 12 and still nothing. I received an email that it was shipped, but never rcvd tracking # as promised. Company responded and used Covid 19 as an excuse not to deliver. I asked for refund and now I get no reply at all. The email came from a Sarah T. No phone number available, to contact directly. I would NOT recommend purchasing from Bead Wax

After coronovirus businesses shutdown I decided to get my wife a "beadwax" birthday gift to wax her eyebrows. When it didn't show up after 1 week I emailed requesting a tracking number. I was promised one but looks like it was all lies. Based on similar experiences from the rest of you am beginning to believe these are dark web thieves and needs to be chased down. At the very least spread the word! ZERO star!

I ordered a wax warmer and Beads! May 3,2020! Today is August 20,2020! I've still not received my package! Can't get ahold of anyone through customer service! I don't have a order number! Or anything! 102$ just gone!

Never received my product ordered a month ago said would ship 5-7 days nothing! Stated delay because of Covid19 still nothing

I ordered some wax from them a few weeks ago. They said they would send the tracking number and never sent it. When I emailed them about it a lady named Sarah said she would get it to me but never got back to me. When I asked for a refund she said no because it was already shipped out. Never got anything I had to end up disputing it with my bank to get my money back. DO NOT ORDER FROM THEM! Whoever is behind this should be ashamed of themselves. Scamming people especially at a time like this.

Same experience as everyone else. I ordered a kit for $70 on beadwax.com on 4/20. I got an email that my order was on the way. I asked for shipping info and got the, "I will check with order management" bs. I sent another email and This fake Sarah chick replied that the package is coming.

I contacted my credit card company and disputed the charge and filed a complaint with the better business bureau. Why are they still doing business online? I'm tired of these type of scams.

My boyfriend ordered from beadwax for my birthday and he didn't even get a tracking number. He emailed a few weeks later and they said that they would sent one and never did. I wish I had found this website and read the reviews before we purchased. Complete scam and I'm very pissed off. We have filed a dispute with our bank.

Placed and paid for my order on May 1, never received order. Received an email in June saying my order had shipped, but when I followed up weeks later, I was told it was delayed due to COVID. Now over 2 months later as I try to cancel and receive a refund, the company is non-responsive. Loss $63 and embarrassment that I fell for this scam.

I ordered my bead wax kit on April 23,2020 and still haven't received it. Nor a refund. I paid close to $100, I definitely think it's a scam now.
This is the last response I received on May 29,2020

Scam. I ordered in April. Contacted customer service several times for a tracking number that I never received. Got an email from the "customer service manager" who ensured me he resent the package as it was lost in the mail due to covid19.2 months later still waiting and went to website to look for number and the website is gone. Pretty sure it's a fake company

Scam scam, ordered a wax kit in April, never received it and have been charged for it, no response from their email. Lame scammers

I placed an order of about $70 on April 28th, 2020. They took my money and now two weeks later I ask for a tracking number to receive this message. I'm calling my bank. Ridiculous. Definitely a scam, I never thought I'd fall for one.

Hello!

Thank you for contacting us. I'm Sarah from Bead Wax and I will be assisting you today.

We're having issues processing some of the orders, due to the staff shortage. I know it's not an excuse, but we're doing everything in our power to deliver the packages on time. All we're asking for is patience in these challenging times.

Best regards,
Sarah T.
Customer Support Specialist

Why aren't these review on your actual website? Instead you make fake reviews and post on your website to make your website look legit when it's not. I think this is a complete scam seeing how hundreds of people have the same story. I see giulia has given whack responses saying email the same email that is on the website, and expect NO response or no help. I will not stop until I get my money. This is disgusting and I hope the scammers pay for this.

If I could leave zero stars I would. I placed an order on April 27th and it is now June 16th. When I inquired about my order a month ago they said they were backordered but would ship my purchase soon. It's been another month and it still hasn't shipped. When I asked for a refund a week ago and every day since I have yet to get a reply. There is also no number to reach this company at. It's a scam to take your money and not give you the product that you purchased. Don't waste your time or money on anything from their website.