So I like everyone else found this fantastic deal and I had to jump on it. I initially wanted it for my wife as a Mother's Day gift and that day came and went. Here we are 5 weeks later and so far very little communication and the emails I have received are the EXACT same ones that everyone on this site has been sent. What a bunch of crooked A-Holes! Amazon has Bead Wax Kits back in stock and you know with them you can at least speak with someone if there is an issue! Run far away from these jerk offs!