As the other reviewers for this website I never received my product. After 2 weeks I started trying to contact them. The chat feature always says "no connection", no one ever answers the listed phone number. They even have a "text" phone number and there was no answer to any of these methods. I attempted to submit on their contact form and was hit with an "error" when I tried to submit. I have contacted my bank and am hoping for a refund.