They are scammers and their return process is stuck in the last century. I returned my whole order, the quality is terrible. They received it & returned swimwear as it's non-refundable but did not send me the money back for the other items costing over £200. I emailed them & they said nothing else was recorded from my return - do I have the receipt. Bearing in mind this was a month ago who keeps receipts? Whoever accepted the return didn't track the other items and tried to scam me. Unlucky for them I found the receipt eventually, they had to refund me. Scammers.