I called them to change a miss spelling in my ticket, their rep ask me for 220 CAD to do that. When I refused he asked me for 190 and finally 50. Although I know that it is a free service but they insisted to charge me. Their rep was so bad as he kept me on an international call for almost one hour to do that and I got 30 CAD bill for that call.
I don't recommend this website. They are not professional at all.