MissC R.

**To make a long story short: Amazon Pro Hub took a very long time to deliver no value.

**The details: I wanted this to be a positive experience, because I'm very busy and my son was so excited to publish his book. However, I wish I had worked with another company to achieve our goal.

Amazon pro hub responded to my inquiry about publishing my son's book. We agreed on a $350 contract which comprised 11 tasks to be delivered within one month.

I saw the amazon name tied to this company and some decent reviews. I paid in full at the time of the contract. Amazon Pro hub consultants took 8 grueling months to deliver only 5 of the 11 tasks in our contract. In the end my son's book was never assembled or published. During the experience Amazon Pro hub changed project managers twice. When the book process continued to drag on into month 6, I asked to be reunited with the original PM (hoping that would ignite accountability and drive completion). He informed me that he had been promoted and was now too senior to talk to me and asked me to pay an additional $150 to complete the job. My son's book was less than 20 pages, short text and and primarily pictures. Outside of developing the book cover from a photo we provided, even with their formatting work, the book looks very similar to the way I sent it. After several phone conversations and email exchanges with different people in their leadership team, I had to let it go. As a final request, I asked for a partial refund (of the 6 tasks they'd failed to complete), to no avail.
I committed to myself that I would write a review to help others to avoid making the mistake I did. I wish that amazon pro hub or amazon could have helped us make good on what we wanted to be a $350 investment into my son's authorship debut. The $350 now feels like a sunk cost. My son is now a full year older so his back cover biography is outdated. He's asked me about the book and we are unfortunately starting from scratch.

Because we have not received closure or our paid-in-full product, I welcome a value-added response from Amazon Pro Hub and/or Amazon to this post.

I would have loved to receive the bigger discount. Take care