I qualified for the free shipping without tracking and that scared me because in the past with different companies, that meant weeks or months. I got my order in less than a week and a half! They are so kind and wrote a nice message on my order sheet and also picked out the CUTEST pair of plugs since I qualified for a free pair for spending a certain amount. I've done this with a past shop and received some crappy, cheap plastic ones that fell apart, but on my order in the notations portion (such an amazing tool to have while placing an online order) I wrote I only wore stone and glass due to allergies. They sent me the most BEAUTIFUL black stone plugs! I was blown away! They are just my style. The quality of the shipment was nothing less than perfect. The plugs themselves came in individual baggies inside a cushioned box. I can't wait to have a reason to order again! I will be using this company and referring people constantly.