Charles H.

We bought a Maytag washer and dryer from Urner's. The salesperson told us that it was one of the BEST and that it was better than the front load washer. The washer and dryer are not the best, they are the worst. Now after the sale, Urner's is telling us that this machine is absolutely the CHEAPEST Maytag has to offer. Now we have this person saying that this is the cheapest and the salesperson telling us it is one of the best. We have tried many times to get Urner's to help us, but they refuse saying they are not responsible after the sale. If we want anything done, we must go to the manufacturer. We have had a repair company here, they replaced the main control board, on the washer. After 4 times of being here to look at this machine the tech told us that this washer is the worst on the market. We did offer Urner's these pictures and videos but, Urner's refused to look at the 37 pictures or 19 videos.

Yesterday I had to once again call tech support for my internet. I was only getting 5 Mbps download speed. I tried connecting to the modem and different routers. After trying multiple things with the tech, they finally setup a time for someone to come to my house. They also said that I should think about increasing my internet to 100 Mbps instead of 30 Mbps. This is the second time in a month that they have had to come out. I never had any issues with my internet until Spectrum took over. Now it really gets interesting. I was transferred to someone in sales. This person is going over my account, now they say they found errors on my account. In detail they told me what was wrong with my account, 1st they say I have the premium digital service, I never asked for the premium service. 2nd they tell me for what I am paying I should be getting 100 Mbps. Now I am told that I should only be paying around $90.00 per month, because this is what my neighbors are paying, this person now tells me the address of my neighbor. This is about $40 per month less than I am currently paying for my service. I am now told that they will setup my internet for 100Mbps at no charge and he will talk with someone about getting my bill dropped to the proper amount. After being on hold for 10 minutes this person comes back on and tells me that I am be charged the correct amount and they can't do anything to fix this. Spectrum what the heck is this all about.

I convince my doctor to reduce my medication from 120 tabs per month down to 90 per month. I was hoping that this would also reduce my co-pay cost. To my surprise, it did not. Calling Silverscript did not benefit me at all. After being on the phone with the customer service rep for 20 minutes and he Kept telling me that the cost doesnt change because it is for a 90-day supply and me telling him that it was not a 90-day supply but a 30-day supply. Because this customer service person was being very flip I asked to speak to a supervisor. At first, he refused to let me speak to a supervisor saying that he could file the complaint, I had to repeat my request multiple time before he would put me in touch with a supervisor. He told me that I would be on hold for 45 minutes before a supervisor would talk to me, my reply was I would wait. Every two minutes he would come back and ask if I was still waiting just to tell me you have 43 minutes, then 41 minutes. Now, I hung up and called back and 5 minutes later I am talking to a supervisor telling my story.
I have had it with this company and sorry I didnt change so I feel Ive been duped.