They lure you in with an amazing "VIP membership, first purchase 75% off" and then take your money and not send your item. When logging into my account again they have completely removed my order from the order history tab, but have happily taken my money. And if I hadn't cancelled the membership they would of charged me £35 a month just to have this so called "VIP membership". I had been fooled from the TV advert, wish I had read others reviews first.