Chelsea L.

I was so excited to finally be celebrating my wedding. I had dreamed about Grace Rose Farm roses from their beautiful pictures. Because of a difficult year with too many personal things to mention, our wedding celebration had to be put together rather quickly after we could finally set a date. I was so excited I could order just 3 bouquets from Grace Rose Farm to decorate. I had my reservations because they are SO expensive. I was so excited to see they would arrive on time! Unfortunately, only 2 of my 3 bouquets arrived. How UPS loses 1 when they are shipped together, I do not know. Because I did not choose the $9 extra shipping insurance, Grace Rose Farm will not refund my money, but will only send me credit. My wedding is over now, so it's a little too late for that. I know some things can be out of our hands, but the customer service on this is very subpar. Sadly very unimpressed. Brides - get the shipping insurance! It still might not get there for your big day, but at least you MIGHT get your money back. I lost both.