Bad. So bad. I attempted to order a stand mixer - placed the order, received the confirmation, saw the pending charge on my credit card, and then received an email that my order had been cancelled. I called to figure out the problem and they said it was because my billing and shipping addresses were different. I replaced the order over the phone, but never received a confirmation. The original charge was still pending on my credit card but the new purchase never showed up. I contacted KitchenAid and their representative said that the order had been cancelled because my billing and shipping addresses were different. I explained that this had happened before, and that I placed the order over the phone to make sure it didn't happen again and they said they didn't know what was wrong but their system didn't accept the order. I placed it AGAIN. The old charge was removed from my credit card, the new charge showed up as pending. I never received a confirmation of the order. A week later, after following up via email twice without response, the order showed up at my BILLING ADDRESS which I actively avoid shipping to because packages often get stolen. Luckily this was not stolen but I will never order from KitchenAid again.