Chelsea T.

If I could rate 0 Stars, I would. I did my Christmas shopping online for the first time ever! Due to this website, I will NEVER do it again. I shopped with Ice, Sony, Bass Pro Shop, and amazon. As well as illrockmerch. I ordered a tshirt for my brother, and the next day, I checked my order status, and it said accidental order mix up, 5 day back order. Okay whatever, as long as I get my gift before Christmas, it would all be good. Well, on December 23rd, I still had yet received the shirt I had ordered. And the website, STILL said processing. At that point, I was irritated, but I guess it would come in when it did. Well, I call their number on the website December 26th, because it was still in processing mode. And I got some bull$#*! recorded message telling me to leave a message, and a representative would get back to me in a couple of days. So I got online, and sent them an email, and told them if the order had not shipped, they needed to give me my money back. I got an email back, days later, saying once they get the merchandise, it would ship out the same day. Well, right there, you didn't do what I had asked you to do. It has now been over a month since I have ordered this. So I sent them another email telling them, that I wanted my money back. I got an email yesterday saying that it would take 24-48 hours for the money to show back up on my end. I will never do business with them ever again. Unprofessional. (Still haven't seen my money, but it hasn't been 48 hours yet. But really, why should I trust anything they say? Don't promise something if you can't keep that promise.

Oh, I forgot to mention that when I had ordered it, it said Guaranteed by Christmas! It's almost been a month since Christmas. Get it together dudes.