Cheryl A.

These outsourced customer service staff members can be very rude. Their replies are uninterested and unhelpful, very impatient and rude. If you want help better to just read the e brochure that they will email to you and try to get you to read it instead of bothering them. Better yet don't buy Night Owl products if you want genuine customer service help after you pay them!

I have bought two items via Poshmark to date. The latter was just this week. The former was earlier this year, and that seller was upfront about everything in the item's description. However, this recent purchase arrived with my finding out that the seller never disclosed that the item was not perfect as the description stated. I left a 3* rating with commentary as to my reason for giving this seller less than 5*'s. However, I have learned that negative reviews are never publicized on the seller's profile. Instead the only reviews that are publicized are glowing 5* reviews (aka Love Notes). Poshmark's FAQ's states that it's so that buyers will feel confident if they see a seller's love notes. However, that is totally one-sided because a buyer should get to see negative reviews also in order to make a better informed decision about buying an item or not. For myself, this recent purchase is a pair of shoes where one side of the shoe the innersole was removed partially in order to insert one of those ball of foot foot pads. The material is made from cork and is messy to remove. Because of this issue it makes the shoe tight and the pad can be felt as it was placed badly so it has a bump. But due to the price being excellent I just sucked it up and allowed the seller to have her cash. So people really need to be very mindful about buying on Poshmark since one will not see the seller's negative reviews, if any.

I wanted to appreciate this discount magazine service. And initially I was pleased. I paid $35 for a pack of 4 magazine subscriptions which is pretty cheap. Things were fine until end of December 2020. I never received any of my January 2021 issues.

Therefore, I sent an email to them to let them know that I have not received the January issues. I never got any reply because the email bounced back; it was working fine last year, however.

I sent another email to their main email address; it took them two days to reply. And the person who replied was pretty surly-never apologized for the delivery issue nor acknowledged me as a valued customer nor by name. In fact, their tone was 'surly' and defensive as if they were doing me a grand favor by checking into the problem I am experiencing with their faulty magazine service!

I also made the mistake of ordering from them again for a "Labor Day Doorbuster" cheap magazine package. Again same issue with inconsistent delivery as with my other order.

Thus, I do not recommend getting sucked in to their so-called cheap deals since it'll cost more in the end. And there is no good customer service at all. My advice: Don't bother with ordering anything from Subscription Addiction unless you want to prepay for a ton of issues and get totally lousy service.

I have ordered from other discount magazine sites and never had a problem with delivery nor customer service. Same thing when I have ordered directly from the individual magazines themselves I've never had problems with customer service and delivery.

Avoid Subscription Addiction!

Bought an Eva sweater. Put it away for a month to wear in winter. Horrifyingly when I took it out to wear I noticed there were holes beginning to get larger in the sleeves. They refused to refund me because I just cut off the price tag. Mind you I had the price tag just that I cut it off from where they'd attached it. Just for that stupid reason they refused to give me back my cash. So I had to settle for a gift card as I purchased online. And this was after they demanded that I send photos of the item first. According to others the quality is poor and they know this but they gave me the runaround. I had not even worn this sweater and it was so bad with those gaping holes. It seems like it's standard practice to keep people's money and if anything at all issue a store credit. This should be illegal!