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Tracey was my agent and she promised me that the day before my flight she will get me my seat assignment. I called her all day till I had to pay a lot of money to get my own seats. Then Summer, customer service, said she will check and gave me 2 $50 certificates, and I told her I don't want that and she said, again, she will have to check the system, now she said they can't give me anything. How is that for bait and switch?
Cheryl S.'s review of Wowfare earned a Very Helpful vote
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Dear Cheryl,
We greatly appreciate your feedback, as it helps us improve and enhance our services to better serve you and our valued customers.
After a detailed review of the situation you described, I understand that there might have been misunderstandings and miscommunication. Based on our records, we have submitted a request for your preferred seats to the airline. Regrettably, the seating arrangement in advance is not for free as per the airline. Please understand that as a travel agency, our actions are governed by the regulations and policies set forth by the airlines. While we strive to provide exceptional customer satisfaction, we must operate within the framework of these guidelines.
Thank you in advance for your understanding in this matter.
Faithfully Yours,
Wowfare Team