Chet R.

In February 2021, Motel 6 quoted a seven day rate as $475.85 but the credit card was charged $833.69. Have tried CitiCard credit card to remove the fraud, as their website promises, but they have not. Instead, in the last sixteen months, they have removed then reapplied the fraud, told me twice on the phone (incorrectly) that the fraud had been removed, denied my request to speak with a supervisor, argued with me because I used the word "fraud" to describe the fraud, Investigated a different, valid, charge and said I waited too long to complain because I did not fill out forms they did not send.

Reserved room at Motel 6 Tallahassee for February 2 to February 10,2021. Rate quoted by phone and email was $475.85. When credit card statement arrived, it showed Motel 6 credit card charge as $833.69. For sixteen months Motel 6 and CitiCards have ignored requests to reverse the fraud.