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Cheyenne A.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Beauty

Member since September 2020

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1 Review by Cheyenne

I placed an order and about an hour later I decided I wanted to change the color of the product I ordered. I contacted customer service but did not receive a reply until hours later. By that time, they told me that the order had been sent to their warehouse and it was too late to make a change to it. I asked if I could do an exchange once I received the product but was informed that I would have to pay for the shipping again and I could be subject to a restocking fee even if the package was unopened. When I received my order I was not happy about either product. I tried to go to the website to leave a review but every time I tried to submit the review, I received an error message. I hope it's just a glitch on the website and not intentional. Customers should be able to leave reviews for products so that the next person knows all of the pros and cons.

Cheyenne Has Earned 1 Vote

Cheyenne A.'s review of Sams Beauty earned a Very Helpful vote

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