Chris B.

I bought an elliptical from Pro-Form and spent $869. The sales agent asked me if I wanted the "white glove treatment" and spend 200 to have them put it together. I allow them to put it together for $200. After the assembler was done, I tried to get on the elliptical and the petals would not move. He said you had to go to the iFit app and download it to unlock. I did that and of course, that was a lie, I looked at the assembly book and the white glove people put the bars and the rollers on upside down. I called them back up and they came back out the next day to correct it. The way they were pulling and yanking on the bars without unscrewing everything and disassembling everything properly I knew items were going to be bent, as I tried it when they were done, the main wheel was rubbing, and the bars were very wobbly and out of sync. I call Pro-Form back to have somebody else come out to fix it they would not do it. They made me troubleshoot it over the phone which I did and those people said, yes I deserve a new machine. I got back to the sales reps and I asked them for a replacement and I would but it together myself, Pro-Form denied me, I asked for my money back and out of the $1069.00 The only refunded me 500. I said what about the 60 day money-back guarantee. Nope Liars!. I got screwed out of $569.00 and never used it one time. Of course by the few photos you can't actually feel the way the bike was wobbling and rubbing also that bar that has left on it was on the right hand side and vice versa. Do you think the assemblers should of know that? So basically I paid $200 to get screwed out of $569.
10 years ago, I paid for a bow flex and put it together myself, and it lasted 10 years.
If you're thinking about buying a pro-form product, I would highly suggest you reconsider.