chris d.

Stay away from this company. Given an original quote of $4381. 08 which somehow quickly turned to $4597. 96. Fine, After they had my things in transit, I get an email it will now be $5727. 15. I look at this new bill. The pick up fee, delivery fee, fuel surcharge and weight have all of course gone up.

There are so many things but the best example to show how this company truly operates, I had 2 mattresses and now saw I was being charged for 6 cartons for them. I had 3 framed pictures, 1 mirror and get charged for 6 again. I ask in the email why this is. Nicholas lies to me and says yes there are 2 mattresses. The crew says the other extra cartons were used for your other items, but I'll only overcharge you for 3 instead of six. Keep that in mind. The crew was led by Walter, the foreman responsible for the attempted fraud.

When there are only 2 mattresses and charges for 6 and when there are 4 framed things and you are once again charged for 6, those aren't mistakes, it's intentional. When the movers arrived at my new place I informed them of the situation and had them show me the packaging. As you would guess, the extra 4 cartons for mattresses did not exist, they were not used for anything else. The 3 pictures were packed in 1 carton, the mirror in another, a total of 2, charged for 6.

I talked to a supervisor on the phone refusing to pay the inflated and yes, fraudulent price. Keep in mind they also know the regulation that they can charge only 10% over the estimate. They reduced the price but not enough, but I signed under duress as I needed to get my valuables out of their possession and would continue with my dispute later. When the movers were done, I later noticed my toolbox broken and most of the tools gone. I also later noticed one box was missing.

I talked to the owner John Beyer. His official policy is to lie and cover up for his employees. One example of how bad the lying got is that he claimed he looked at the bill and I was charged for only 2 mattress cartons and the extra 4 were just bags, not cartons. As stated earlier I have actual emails from his employee Nicholas saying they were indeed cartons and were used to pack other items. All lies.

John Beyer denied everything, and was completely unprofessional. He explained to me that I signed to receive my things so too bad about the toolbox. He simply lies and covers up for his crew. This is how they do business. After his lies and nonsense I got an email from him cc'ed to(and probably mostly written by) his lawyer with an offer of only an insulting $168, denying any wrongdoing of course. Well he made a pathetic excuse for Walter literally stating "perhaps he was having a bad day."

Stay away from this company at all costs.