Chris H.

I ordered 2 bracelets on January 22, which I paid for with PayPal. On February 12, I received a message to say my parcel had been delivered, but there was no parcel. On investigation with the company, they were evasive about whether my bracelets had been sent, and they said they were having supply problems, but expected to be able to send me 2 more the following week. Nothing turned up. They were very prompt with their replies, and were always assuring me that I would soon get my order. By Feb 23rd, I had heard nothing and contacted them again, to be told that, yes, they had found a new supplier and would be sending them in a few days.On March 5th my certificate arrived! No bracelets, but a promise of action very soon. By now, I had had enough and asked for a refund, which I got from PayPal very promptly. I am very disappointed, as I had hoped to help the koalas and get 2 nice bracelets. I will never deal with TreeHuggers again.