Chris H.

I went to order a racquet from tennisgt.com but had also read recent reviews that they weren't selling genuine, American models. Worse, I read they were selling fake models manufactured in China that were poor quality. For the price, I may have considered a racquet from the Asian market, where the only difference in specs was the weight. I wrote several emails to try to get someone to respond to the claims, and it wasn't until I said I was going to dispute the charges that they wrote back. They wrote, "Many people 'thinks' our racquets are fakes, but they are cheap because of no tax". There were other statements using poor grammar and punctuation, which also made me suspicious. They also said they were an American based company, which in turn didn't make sense that they shipped from China. They also promised same day processing of orders and shipping, which didn't happen. Needless to say, I disputed the charges with American Express and PayPal. Fortunately, these 2 companies are reputable, and I was credited the $139. I should have used better judgement, but luckily I documented everything. I suggest working with your credit card company should you ever find yourself in this situation.