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Chris J.

1
Level 1 Contributor
Wales

Contributor Level

Total Points
276

3 Reviews by Chris

  • Naked Wines

12/14/23

I ordered the very expensive "deluxe" Christmas case on the basis of the information provided at the time of ordering, which was that I would receive a set number of bottles of wine plus a free bottle of gin and some other freebies. When I was deciding whether the pay such a large sum of money, the extra value of the gin was the main factor on which I based my decision.
I had problems with the courier company (Yodel is one of the worst in the UK), which resulted from the fact that Naked Wines did not let me specify a delivery day at the time of ordering and then, weeks later, Yodel gave me just a couple of days notice of a date that was unsuitable. I changed the date and Yodel promptly lost track of my parcel!
When I did finally receive the goods, I was devastated to find no gin inside. The only freebies were the little tin of olive oil and a really nasty, cheap-looking cocktail shaker, for which I do not have any use at all. I am one of many who have expressed their enormous disappointment both in messages to customer support and on the NW forums. The company has not recompensed us for the absence of gin in our packs.
Unfortunately, a number of the wines are very mediocre, making the £199.99 I was charged for the case even less acceptable.
I can no longer trust Naked Wines. I am following the steps of others and cancelling my membership.

Service
Value
Shipping
Quality
  • Qmee

6/20/23

I agree with previous comments that it now takes a huge amount of time to get accepted for a survey, which then usually pays a pittance if you manage to make it to the end.
However, I am more concerned about the fact of poor-quality surveys that do not work as they should, or leave respondents stranded on their own sites after the survey is completed, so denying them even that pittance. Qmee does not bother to remove such surveys, despite reports.
Some surveys decline you after you have answered all the questions. Complaints about this always get a canned response from the AI robots at Qmee customer (dis)service, which tries to place all blame on the respondents, accusing them of rushing through, not paying attention, not answering honestly. This is as good an example of gaslighting as you can find!
Recently, I landed in a "survey" that wanted me to spend real money! I received a canned response to my complaint, which did not address that issue at all.

Products used:
surveys

Service
Value
Quality
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Customer S. – Qmee Rep

HI there,
Thanks for getting in touch.
We are aware that some of our users have been experiencing a higher number of survey declines in recent weeks than usual. I'm really sorry about this as I know it is extremely frustrating.
Our Survey Tech Team have been investigating into this over the last couple of weeks and their findings suggest that this has been caused by a couple of reasons including the following:
1. The same surveys have been provided by a number of our surveys partners - which means you may have already taken part in a survey via one survey partner, so if a different survey partner invites you to that survey again, unfortunately, they will have to decline you (as you've already taken the survey).
2. There's been an increase in quality measures by our survey partners which are used to detect poor survey practices such as inconsistencies in survey profiles, straight-lining (providing identical/similar responses to every question in the survey) and speeding through surveys. Survey partners are now more likely to decline surveys for 'quality reasons'. To avoid this happening please check that your survey profile is accurate and up to date and that you are answering surveys to the best of your ability and that you take your time.
3. The survey content is much lower across the whole industry at the moment, which means more declines are likely as the surveys will get filled up more quickly.
I can assure you we are working closely with our Survey Partners to improve the situation, and we really hope they're able to do this very soon - it's very frustrating for us when our users aren't happy and are getting lots of declines.
Thanks, Jack. Customer Support Manager

  • Reddit

12/12/22

I posted in wownoob because I was having huge problems trying to do something in the World of Warcraft. I hoped to get a bit of a morale boost. However, when I did not understand some of the answers, people starting making hateful comments. What is worse, the moderators censored me and deleted the post rather than deleting what trolls and haters had said to me. Awfully upsetting and demoralising experience that made me cry a lot and led me to delete my Reddit account.

I am nearly 70 and do not find it easy to deal with all the complicated things in World of Warcraft. I need to click on things with my mouse rather than worry about pressing number keys as well, and I am not a computer programmer so I do not know how to make macros or what to do with them. People were mocking me for this on my post. For example, someone said "are you mentally challenged?" and got a vote of approval for this.

Tip for consumers:
Just keep away from Reddit.

Products used:
Wownoob on Reddit

Quality

Chris Has Earned 14 Votes

Chris J.'s review of Qmee earned 3 Very Helpful votes

Chris J.'s review of Reddit earned 7 Very Helpful votes

Chris J.'s review of Naked Wines earned 4 Very Helpful votes

Chris Has Received 1 Thank You

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Anna h. thanked you for your review of Qmee

“Agree, they are getting worse. They actually blocked my profile for no reason and won't respond to tell me why. Can not cash out money previously earned or take surveys”

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